Monevoo

Privacy Policy

We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: March 15, 2024
GDPR Compliant
Data Protection
Bank Grade
Security Level
7 Years
Retention Period
Minimal
Third Parties

Information We Collect

We collect various types of information to provide and improve our services.

Personal Information

Examples:

NameEmailPhoneAddressDate of Birth

Purpose:

Identity verification and communication

Financial Information

Examples:

IncomeBank DetailsCredit ScoreLoan History

Purpose:

Loan processing and risk assessment

Technical Information

Examples:

IP AddressDevice InfoBrowser TypeUsage Patterns

Purpose:

Service improvement and security

Communication Records

Examples:

Call LogsEmailsChat HistorySupport Tickets

Purpose:

Customer service and dispute resolution

How We Use Your Information

We use your personal information for legitimate business purposes and to provide you with our services.

Service Provision

Process loan applications, provide customer support, and deliver our services

Security & Compliance

Ensure security, prevent fraud, and comply with legal obligations

Communication

Send important updates, respond to inquiries, and provide customer service

Your Data Rights

You have several rights regarding your personal data under applicable data protection laws.

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data

Right to Portability

Receive your data in a structured format

Right to Object

Object to processing of your personal data

Right to Restrict

Restrict processing of your personal data

Security Measures

We implement robust security measures to protect your personal information.

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication mechanisms
Employee training on data protection
Incident response and breach notification procedures
Regular backup and recovery procedures

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

Active Customers

7 years from last transaction

For regulatory compliance

Inactive Customers

3 years from last contact

For business purposes

Marketing Data

Until consent withdrawn

For marketing purposes

Contact Us

For questions about this privacy policy or to exercise your data rights.

Important Notice

This privacy policy may be updated from time to time. We will notify you of any material changes through our website or by email. Your continued use of our services constitutes acceptance of the updated policy.